Refund & Cancellation Policy
One-time membership and add-on fees, donations, and refunds.
1. Current checkout
Chadence uses Stripe-hosted checkout for available memberships, add-ons, and donations. Stripe collects card information; Chadence does not store full card numbers. Review the exact amount before paying.
2. One-time purchases
Paid memberships and add-ons are one-time purchases and do not renew.
2A. Additional loved ones
The additional-loved-ones add-on is a $19 one-time purchase that adds five loved ones to the member’s plan allowance. It is not a standalone membership and does not renew.
3. Refunds
Completed one-time purchases and donations are generally nonrefundable after payment, except where required by law or when Chadence approves a request involving a duplicate charge, unauthorized charge, billing error, or material failure to provide the purchased service. Contact Chadence promptly if a payment problem occurs.
4. Storage purchases and gifts
When additional storage, gift memberships, or assistance-fund contributions are offered, their price, renewal status, expiration, transferability, and refund eligibility are displayed before payment. An item is not available for purchase unless it appears in the active checkout.
5. Founders Grove
Founders Grove closes after the first five places are validly claimed. The first five Chadence Founders receive a free Heirloom membership for life, including all Heirloom features and 50 GB of protected storage, with no membership fee. A Founder place is not transferable without Chadence approval, may end for fraud or material misuse, and does not guarantee that the service will operate forever.
6. Content export and account closure
Members can export their account records and request account deletion from the dashboard. Limited records may remain during backup rotation or when required for fraud prevention, accounting, disputes, or law. Users should always keep independent copies of irreplaceable originals.
7. Price or plan changes
Chadence provides notice of material pricing or membership changes as required by law. A later price change is not applied retroactively to a completed one-time purchase.
8. How to request help
Billing and cancellation questions may be sent to hellochadence@gmail.com. Include the payer email and approximate transaction date, but never send a full card number.
Do not email full payment-card numbers, passwords, or Digital Keys. Final terms must continue to match the payment system and applicable law.